退款政策

Return & Refund Policy

Last Updated: August 15, 2025

1. Return Eligibility

• You may request a return within 30 days of receiving your order.

• Items must be unused, in the same condition as when received, and in the original packaging.

• The following items are non-returnable: perishable goods, intimate or sanitary products, and customized or personalized items.

2. Return Process

• Contact our customer service at hu521323@gmail.com to initiate a return.

• Please provide your order number, product name, and reason for the return.

• Once approved, we will provide you with the return address and detailed return instructions.

3. Return Shipping Costs

• If the return is due to our error (e.g., wrong item, defective product), we will cover the shipping cost.

• For returns due to other reasons (e.g., change of mind, wrong size), the buyer is responsible for return shipping costs.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the refund status.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Original shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange it for the same item, please contact our customer service.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery and provide photos or videos of the issue.

7. Contact Us

For any questions about returns or refunds, please contact us at:
📧 hu521323@gmail.com